We are committed to providing a high-quality complaints policy with legal process and due diligence service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and reinforce our commitment to all our customers to continuous improvement.
Our Complaints handling procedure is available by email or post for free on request.
If you have a complaint, please contact Mark Crozier at Future Corporate Technologies Limited. Registered Office Address: East Farm House, Offerton Lane, Sunderland, SR4 9JL. Email: firstname.lastname@example.org or Tel: Mark Crozier on 0191 5359050 or Mobile 07436 863456.
This complaint procedure is applicable to the company mentioned above and all complaints will be treated with courtesy and respect as outlined in our website "treating all our customers fairly".
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman Services. The Ombudsman Services are impartial and free for any of our clients who wish to use them.
We allow all our complaints to be made and progressed through each stage of the process below either by phone, in person, or in writing (including by email).
What will happen next?