COMPLAINTS POLICY
HANDLING PROCEDURE
We are committed to providing a high-quality complaints policy with legal process and due service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Future Corporate Technologies Limited with the details.
Please note: Future Corporate Technologies Limited (FCT) has a sister company which has a corporate arm called Utility Works Ltd (UW) (11296710) The two companies are owned by the same director called Mark Crozier. Future Corporate Technologies Limited is powered by Utility Works Ltd.
Utility Works Ltd provides flexible purchasing frameworks and fixed energy contracts to Future Corporate Technologies Limited. This complaint procedure is applicable to both companies mentioned above.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally involve passing your complaint to our Managing Director, Mark Crozier who will review your matter file and speak to the member of staff who acted for you.
- Mark Crozier will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
- Within three days of the meeting, Mark Crozier will write to you to confirm what took place and any solutions he has agreed with you.
- If you do not want a meeting or it is not possible, Mark Crozier will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
- At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Director or someone unconnected with the matter at Future Corporate Technologies Ltd or, for a sole practitioner to review his/her own decision or appropriate alternative such as review by another local solicitor or mediation to review the decision.
- We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
FUTURE CORPORATE TECHNOLOGIES LIMITED
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